Privacy Policy

Who are we ?

The address of our website is:

The owner of this site is:
Families Zanic - Ciavattella
Rue des Fories, 1/21
B-4020 LIEGE


Hereinafter referred to as “the owner”, addressing any visitor to this website, hereinafter also referred to as the “user”.

General principles

This privacy policy is defined to meet the requirements of the new European General Regulation on the Protection of Personal Data (GDPR) in terms of transparency on the way in which this information is collected, processed, protected, stored and used.

By publishing this website, the owner has made the choice, as a basic rule, of anonymizing all the personal data collected through the use of cookies.

Any collection of personal data allowing the identification of the user, whether by conventional means (tel., Email, documents, etc.) or by digital sources, is previously subject to the express consent of its holder, who undertakes to agree to the application of our privacy policy.

All personal data thus collected or in the form of cookies are subject to the legal rules applicable by the GDPR (General Data Protection Regulation) relating to their use, modification or deletion. However, for owner-specific reasons, they may be removed from their databases early to avoid “overloading” storage capacity.

Collection of personal data


When you leave a comment on our website, the data entered in the comment form, but also your IP address and the user agent of your browser are collected to help us detect unwanted comments.

An anonymized string created from your e-mail address (also known as a hash) can be sent to the Gravatar service to check if you are using it. The confidentiality clauses of the Gravatar service are available here: After validation of your comment, your profile photo will be publicly visible next to your comment.


If you are a registered user and upload images to the website, we recommend that you avoid uploading images containing EXIF data from GPS coordinates. Visitors to your website can download and extract location data from these images.

Contact forms

The personal data that any user transmits to us via the site contact forms or the registration forms, such as that intended for registering for a distribution list, are used exclusively for the purposes for which their processing is intended for the purpose of ” ensure the complete follow-up of any contact or dissemination of information.


If you post a comment on our site, you will be offered to save your name, email address and website in cookies. It is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when you close your browser.

When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you check “Remember me”, your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a publication, an additional cookie will be saved in your browser. This cookie does not include any personal data. It just says the ID of the post you just edited. It expires after one day.

By using our contact or registration forms, a temporary cookie is generated by the following applications :

  • the application for creating the form
  • Akismet to prevent the generation of spam (spam)
  • Google or any other recaptcha to make barrier to the robotic actions.

The data collected is anonymized and deleted within the legal time limits for its use.

Content embedded from other sites

Articles on this site may include integrated content (for example videos, images, articles, etc.). Content embedded from other sites behaves in the same way as if the visitor was visiting these websites.

These websites could collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account connected to their website.

Audience metrics and metrics

This website may use the use of tracking cookies such as Google Analytics or other similar providers for statistical purposes, on its attendance, its audience, its use, anonymously, and in order to make improvements in its usability and new user experiences.

Classic transmission of personal data

Personal data collected by conventional means such as by telephone, fax, email, any document received, as well as by any other verbal means (meetings, phone call, etc.) are subject to the same rules of the GDPR, and will require the consent of their holder from their first use, as well as for their monitoring, storage and processing.

Processing of your personal data

All the data that we collect, recorded on this site and in our internal and external databases and / or digital backups, can be used for :

  • customize your experience and meet your individual needs
  • possibly provide personalized advertising content
  • carry out commercial actions
  • improve our website
  • improve your user experience and support needs
  • contact you by email, phone or in writing
  • usefully manage subscriptions to mailing lists
  • compile profile and traffic statistics for this site
  • assess browsing habits and speed up your searches
  • help us understand how you use our Site to improve it.
  • All the data collected by this site or by the conventional ways are used within the exclusive framework of the objective of the owner, who undertakes not to affect them for other purposes without having had the prior consent of the person concerned or user.

Who processes your data ?

Your data is processed by the site owner and any collaborators, partners or internal and external providers, responsible for :

  • site management and development
  • hosting the site and its databases
  • the possible management of mailings and postal items (Newsletter, info emails, postal mail, etc.)
  • the management of commercial and marketing actions (sales, promotions, advertisements, etc.)
  • the possible use of administrative or accounting treatment
  • possible recourse to legal treatment.

The partners or external service providers of the site are constrained by contractual obligations to respect the confidentiality of the data. We ensure that the usage parameters defined with them authorize the processing of your data only for the purposes for which we transmit them to them.

We may be called upon to disclose your data :

  • to comply with any legal mandate, law or legal process, including governmental, regional and regulatory requests ;
  • if we believe that disclosure is made necessary or appropriate for the protection of the rights, property or safety of the owner.

Links to third party sites

This site may contain links to external partners or providers as well as to various social media platforms managed on third-party servers, by people or organizations over which no control can be exercised.

Despite all the precautionary measures taken before their integration on this site, the owner can in no way be held responsible for the way in which visitor data will be stored or used on the servers of these third parties.

We advise you to read the data protection policy applicable to each third-party website that you access via our site in order to appreciate the way in which your data will be used.

Duration of storage of your data

In principle, personal data is only kept for the duration necessary for the exercise of the purpose of this site and/or its aims.

The retention period varies according to the nature of your data in question, as well as the purpose for which it is collected. In addition, a specific storage period may be imposed by legal obligation.

Unless specifically stipulated in this policy, the period of storage of cookies on our site is 13 months maximum, the legal period provided for by the GDPR.

Depending on the type of cookie or tracer and their purpose, the storage period may vary within the range established from the end of the session until the end of the legal retention period. Their detention may possibly be extended provided that the data they contain is made completely anonymous, just for statistic goals.

If you leave a comment, the comment and its anonymized metadata are kept indefinitely. This automatically recognizes and approves the following comments instead of leaving them in the moderation queue.

For users who register on our Site if this function is available, we store the data indicated in their profile for the legal period of 36 months maximum, from the last contact exchange via our collection forms, email, mail or phone.

The data collected by our various collection forms are also recorded on our site and kept for the maximum legal period of 36 months from the last contact exchange via our collection forms, email, mail or telephone.

The data of a subscription to our Newsletter, e-mail address, as well as any optional data are kept until the unsubscribed person concerned or for the legal period of maximum 36 months from the last contact exchange with the owner. , which may possibly require a new consent from the subscriber (by opt-in or double opt-in) for a new retention period of 36 months maximum.

The retention of all accounting documents relating to the sale of our products and services in store and, possibly if available on the site, (purchase orders, delivery notes, invoices, etc.) is 10 years, legal obligation, counting of the end of the financial year.

When you report illegal content, the data retention period may vary depending on the offense in question and the limitation period applicable to it.

All users can request a list of their data at any time upon written request or by email.

The site owner can also view and modify or delete this data.

Furthermore, and in order to avoid “intoxication” of our external and internal databases, data that has not recorded any activity for at least 12 months may be subject to permanent deletion by the owner.

Third party cookies

Are concerned :

  • analytical cookies which analyze browsing behavior under different parameters, Google Analytics
  • social network cookies: Facebook, Twitter, Intagram, etc.
  • embedded content cookies.

We advise you to read the applicable policy regarding the use of cookies or tracers of Google Analytics as well as of each third party website which you will access via our site in order to appreciate the way in which the data concerning you are processed.

For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except their username · ice). Site managers can also view and modify this information.

Data security

On the one hand, externally, all your data is stored in databases hosted by a service provider specializing in hosting websites whose obligation is to ensure maximum security : double processing center, encrypted information, firewalls, anti-virus, secure environment, etc.

On the other hand, we implement on our side a variety of security measures to preserve the confidentiality of your data, especially during their online processing with an encrypted transfer in secure HTTPS mode (while HTTP mode does not encrypt data) of your data to prevent it from being easily read by third parties.

Given the specific characteristics of the Internet, it is however impossible for us to guarantee the optimal security of information exchanges on this network.

Offline internally, only the owner or his representatives who need to perform specific work (for example, the Newsletter, the use of data for other communication needs) have access to your data. The computers and servers used to store and process them are taken with maximum precautions, in a secure environment. (anti-virus, firewall, anti-spam, etc.)

In compliance with this same confidentiality, the paper medium is avoided or, if used, is systematically shredded after use making it unrecoverable .

We strive to ensure maximum protection of your data, but we cannot guarantee the absolute security of the information transmitted to this site. You agree that you transmit your personal data at your own risk.

We cannot be held responsible for non-compliance with the confidentiality parameters or the security measures established on our site. As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep the password that allows you to access your User account secret.

Never disclose it to third parties. Similarly, be careful when you disclose information in the public sections of the Site, which can be viewed by any user of the site.

The rights you have over your data and the respect for it

You can decide not to transmit any data on this site : most of the functionality of this site, use of our different contact and registration forms, may be inaccessible to you. Therefore, you will not be able to send us your messages, any questions or questions. And if, as a result, you contact us by post, email or telephone, we have chosen to respond only by email, including to confirm a telephone response. This Policy is therefore effectively applicable.

You can decide to no longer be part of our newsletter distribution list by simply unsubscribing by clicking on the link in each email.

If you have a User or customer account, if this function was made available on this site, or if you left opinions or comments on the site or transmitted data via our various contact and registration forms, you you can request to receive a file containing all the data we have about you, including those that you have provided to us by e-mail, telephone or any written medium.

You can also request the rectification or deletion of your data concerning you. This does not take into account the data stored for administrative, accounting, legal or security reasons.

The exercise of the right of access, rectification, withdrawal of consent, deletion of data must be sent by email or by post to :

Families Zanic - Ciavattella
Rue des Fories, 1/21
B-4020 LIEGE


by proving his identity (attach a copy of his front / back identity card).

It should be noted that a request for a withdrawal of consent, for example the wish expressed by the person concerned to no longer be part of our distribution list of our Newsletter or the action by them to unsubscribe via the present link in these Newsletters, does not automatically entail the deletion of his personal data, unless he clearly expresses the wish.

The owner of this site cannot be held responsible for any possible impersonation in the submission of personal information by any user. The person concerned by this offense can of course exercise their right to delete this data.

General Data Protection Regulation

The present rules of our confidentiality policy are brought to the attention of any internet user who visits this website and transmits personal information, with a view to communicating to them that they will be assiduously treated in compliance with the new Regulation law. General of the Protection of Private Data (RGDP), from which they are extracted, in application from May 25, 2018. More details on these Regulations are available HERE.

Update June 2020

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